“ARROW appears to be a very well managed organization. Here are some highlights that impressed me:1. Prompt response to quote request
2. Thorough well written and clear proposal of work options
3. Prompt response by sales rep to all calls and questions
4. Sales rep kept me informed of when work was scheduled to be done
5. Work crew and foreman were at work site at 7:00am each work day and were hard working, very efficient and did an excellent job
6. The shutters that were removed were in such bad shape that they could not be put back up. I had to order custom sized shutters and the sales rep agreed to have a worker return and install the new shutters when they arrived… very accommodating!”

“Excellent work and crew…. ARROW exceeded all of our expectations! We have already given your name to our neighbor who needs a similar job done. Thanks to Stan and crew and thanks to Karie for her knowledge and advice!”

“Please accept this letter of heartfelt thanks for the craftsmanship and dedication that your work crew has shown in repairing our aging church. While the exterior was starting to sag, our worship life is thriving. Now our exterior can exemplify the wonderful life and energy that God is doing in the lives of our members and the interior of our church. Your crew has been courteous and diligent, obliging every special request that we have given. On behalf of the people of Luther Memorial, and the church council in particular, I thank you. Please know that I am happy to be reference if you should ever need one.”

“The sales rep that assessed the project was the most professional and informative of the several contractors we solicited bids from. ARROW was the most expensive quote but we chose to use them based on their high quality of service.”

“Thank you so much for the wonderful masonry work on our home. Your workman were quick, efficient, neat and utterly professional. We’re very pleased.”

“Your estimator’s responses were always prompt and professional. I believe that she was evaluating the masonry repair needs of our home as carefully as she would her own. Everything was done as promised. The craftsmanship of the work performed paralleled the quality of your estimator’s service.”

“ARROW provided assistance in determining the problems with the masonry work at the fire station. Scheduling was excellent and they were there when they said they would be there. Excellent clean up… Kept job site in good order… Would rehire for other projects!”

“I just wanted to let you know how pleased we are with the work your company did for us. The masonry at the front entrance looks wonderful. It’s a pleasure to sit in the backyard and not have to watch the garage crumble right in front of us. Best of all, the cleaning up afterward was superb. The crew swept the patio and the garage far cleaner than it ever had been. I was pleased and surprised when I came home that evening and drove into such a well-swept garage. We really appreciate the way in which the workers did their jobs. We would be happy to serve as a reference for your company in the future.

“I am writing to commend the exemplary efforts of Joe, the foreman who supervised a late October project where I live.Joe was always available by telephone. He was receptive to my requested, handling them in a most timely manner. His demeanor was nothing less than professional, polite, and accommodating throughout the entire job.

In today’s workforce his qualities are rare and must help to ensure customer loyalty, as I’m sure you would agree. Furthermore, and as a result, I will strongly recommend ARROW MASONRY AND EXTERIORS whenever asked.

Please thank Joe for me.”

“You guys are the best! I would use you and recommend you to anyone."

“Most important is your account representative was available within 24 hours. I appreciate her honest and frank attention. Good Job! Thank you.”

“Remarkable team of people, so totally competent, professional, respectful of the unavoidable inconvenience they were creating. A totally surprisingly pleasant experience.”

“Excellent response to my questions very pleased with the results.”

“I wanted to thank you for having an extremely professional tuckpointing crew do the work on my home. Stanley and his crew were prompt and courteous. After making unavoidable dust, they cleaned up the area and made sure that the home was presentable again. It is unusual to see this kind of workmen anymore and I want to express my gratitude to your company for selecting such good workmen to represent your company”

“It was an absolute pleasure working with you – from your estimator’s prompt response to our phone inquiry for an estimate, to the completion of the excellent work!”

“A very thorough job at a fair price. I was pleased with how well the job site was cleaned up too."

“We reviewed all of ARROW’S references which made us aware of good looking jobs and satisfied customers. We thought we would like to join their ranks!”

“Your crew was very thorough and clean-up afterward was excellent!”

“Your professional attitude and your estimator’s helpful and knowledgeable assistance made our job much easier to accomplish than we had anticipated. Our cooperative is very pleased with the results and we look forward to retaining ARROW for future work at our building. Thank you for a job well done.”

“They did an excellent job… it was not nearly as messy as I had anticipated. The crew cleaned up afterward, so much so that you would have never known they were here!”

“We are very pleased with the workmanship of ARROW’S employees on our chimney. The handling of the project by your estimator exceeded our expectations. She was very prompt with initial contact and this efficiency continued throughout the project. An unexpected flashing problem surfaced, but with your estimator’s advice and assistance, it was solved expediently. She obviously knows her business and how to conduct it! She is very customer focused and an excellent image for your business. Thank you for a job well done.”

“Your workmen were the best we have had at our house. They did everything as promised – arrived on time, stayed on task, cleaned everything, finished on time and performed the job completely and correctly. Your crew chief was great. He knew what he needed to do and how he wanted it done. His crew followed his lead and worked hard for him. We are most satisfied with your company.”

“I have contracted with ARROW over the years to perform work on several of my properties. The services ranged from tuckpointing through lintel replacement to parapet wall rebuilding. One job in particular called for massive brick replacement and I was concerned about matching the new brick to the old. When the job was completed, I could not tell where the new masonry was installed. They matched the brick and mortar perfectly. I would definitely use ARROW’S services again.”

“I picked your company from the phone book to get three estimates for work. I knew your estimator from previous work, and I decided then to use ARROW. The price was the best of the three and I knew that the work would be good, and it was. The house looks beautiful and the area was cleaned up superbly. The phone staff is excellent and very professional. I would highly recommend ARROW.”

“We received numerous quotes for our work and ARROW was the best combination of price, courteous service and promptness. We would definitely use you again.”

“Your men were outstanding, efficient, excellent workmanship, reliable, and they cleaned up wonderfully!! A real pleasure to work with!”

“You responded to our phone call extremely promptly (very important to us) and advised us to look at another property in order to see what the finished product would be. This made our decision to use ARROW.”

“Your estimator was why I decided on ARROW. He would quickly return my phone calls and answer questions promptly. He also assured me of satisfaction with the job, which my wife and I are. Thank you.

I was a first time home buyer on a three flat split face brick building. I did my research, but later found out the company that sealed my building in 2016 was a joke and our building had turned into a sponge! I had several people come over and give quotes on what needed to be done. I was very discouraged at the quotes and scope of work some of these companies were giving me. I contacted Arrow and Mike came over and I instantly could tell he knew exactly what to do to properly seal and restore our building before it melted! It wasn’t cheap, but the people who sealed the building in 2016 was cheap and like I said, our building was a sponge and water was everywhere! My dad is a bricklayer and he was blown away at the work Mike and his team did. The building is completely sealed and we are now loving our new home. Thanks Arrow, Mike, and Team!

“Price and references were the reasons for hiring your company. Now that the work is completed, service and workmanship may be added to the list. We are extremely pleased with the results. The men were professional, friendly and kept the dust to a minimum. We’d be happy to recommend your company in the future.”

“I have enjoyed working with both the office and the construction team. I found you to be professional, efficient and very friendly. Also, the crew cleaned the site as neatly as possible every time they were here.”

“I make a lot of decisions based on ‘gut reaction’. They rarely fail me. I chose ARROW because of your estimator, over four other bidders. Your estimator and the crew proved that ARROW was the best company. I’m very pleased with the results and would always use ARROW in the future. Feel free to use me as a reference.”

“This operation was the neatest, cleanest and most professional one ever performed on our house and condominium. It was executed in a short time with maximum efficiency. The workers were polite and well equipped. The estimator was very knowledgeable and presented her evaluation in a business-like fashion.”

“I used Angie’s List to find you. The reviews said that you were excellent on both price and service and I agree! The workers arrived on time, the repairs were beautiful and the yard was cleaner after they left than before! I would recommend ARROW heartily!”

“If you offer a warranty or guarantee you must do a good job… Complete disclosure as to what was going to be done aided my decision to use ARROW. The work looks great and your crew was very efficient. I could have paid less but I’m sure after seeing your work I would have received much less. Thank you very much.”

“It is so refreshing to receive such prompt and expedient service for a change. We didn’t have to pay anything down and we didn’t receive a bill until the work was completed to our satisfaction. I would recommend ARROW to my friends and family and I would definitely use them again!”

“I just wanted to thank you for what I felt was exceptional work by your crew. From the moment they arrived to the time they left, they were always working and the results exceeded our expectations. Just as importantly, when they finished, the clean-up was great. The work, as you know, is really messy and dirty but when they finished you would have never known what a mess the place had been just a short time ago. Once again, our sincere thanks for a job well done. You can be certain that, should we require this type of service again, we shall not hesitate to call ARROW. Please use us as a reference.”

“Before deciding to use ARROW I called and got a reference from a previous customer. She was extremely satisfied with the quality of work and professionalism of the crew. I am pleased to say that I fully agree. I am very thankful for the expert job. Even my neighbors noticed how hard and quickly the crew worked. They were neat and professional. From the original estimate through the completion of the project I have received excellent service. Thank you.”